Shipping

Please allow 2-6 days before we ship your order. If you need an item rushed, please contact us to let us know and we will do our best to try to accommodate your needs.

Items are shipped via FED EX Ground. 

GIFT GIVING? We will mail directly to your recipient. Feel free to ask us to send a personal note along with it.

Refunds & Exchanges

All of our items are custom made for you so we cannot accept returns.  If you are not happy with your purchase please let us know within 7 days of receiving your order. We are always willing to work something out to your satisfaction. 

Damaged or Defective Items

In the event an item is damaged upon receipt or has a manufacturing defect, please contact us by phone at 214.730.0722, or by email at info@jonmargeaux.com within 3 days of receipt.  Items will be inspected and a determination made as to the cause of defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.

Order Cancellations

Once an order is placed we begin processing the request very quickly; however, it is possible to cancel an order during the Processing period. Please note, once the order moves into the Shipping process, it cannot be cancelled.